Order Cancellations
Orders may be canceled within 24 hours of purchase (based on the order timestamp).
After this 24hour window, your order may already be in production and we cannot guarantee cancellations or refunds.
Production Policy
All items are handmade and made to order.
Once production has started, we cannot issue any refunds or cancellations.
Damaged or Broken Items
If your order arrives damaged or broken, please email us within 24 hours of delivery so we can assist you. Please include clear photos of the item and packaging when reaching out. Email: smoodmelts@yahoo.com
Returns
Due to the nature of handmade wax products, we do not accept returns.
However, if there is an issue with your order, please contact us and we will do our best to help.
Custom Orders
All custom or personalized orders are final sale once production begins.
Heat & Melting Disclaimer
Smood Melts is not responsible for melting that may occur during shipping or after delivery if items are left outside, in mailboxes, or in warm vehicles. Wax products are heat sensitive.
